As a Staff Product Manager – Services Experience at Sam’s Club, you will play a pivotal role in shaping the digital service layer that powers exceptional member experiences. You’ll collaborate cross-functionally to craft solutions that simplify in-store and online services, streamline delivery experiences, and elevate the value proposition of Sam’s Club membership. This role requires a strategic mindset, deep product intuition, and a passion for translating customer problems into scalable, data-backed product strategies. You’ll drive feature adoption, lead cross-team planning, and ensure that our service ecosystem reflects Sam’s Club’s culture of innovation and operational excellence.
Why You’ll Love Working Here
- 💡 Work on products that impact millions of members daily across both online and in-store experiences.
- 🌍 Collaborate with top-tier engineers, data scientists, and business strategists across Walmart Global Tech.
- 🚀 Access cutting-edge tools and AI-driven analytics to shape next-generation service innovation.
- 🏆 Enjoy a culture built around innovation, inclusivity, and growth — where great ideas are valued and accelerated.
- 💰 Competitive salary, equity, and comprehensive benefits designed to support your success and well-being.
Ideal Candidate Profile
The ideal candidate is a systems thinker who can balance user empathy with analytical rigor. You thrive in ambiguity, prioritize effectively, and communicate complex ideas clearly.
- 8+ years of experience in product management, preferably in e-commerce, logistics, or digital platform ecosystems.
- Proven track record of shipping high-impact products from concept to delivery.
- Strong understanding of customer journeys, operational scalability, and digital service design.
- Excellent collaboration skills; able to align multiple stakeholders and lead through influence.
- Comfortable with data-driven decision-making and hypothesis testing frameworks.
🎯 Top 13 Skills for Staff Product Manager-Services Experience
I. Core Engineering & Languages
Product Vision & Strategy
Cross-Functional Leadership
Stakeholder Management
Agile Execution
Business Judgment
AWS
II. Technical Acumen & Data Fluency
Analytical Rigor
Large Datasets Experience
Data-Driven Decisions
AI & Intelligent Systems
Technical Scoping
III. Domain Expertise (Services & Omnichannel)
Services Experience Design
Platform Thinking
Member-Centricity
Test & Learn Mentality
Technical Documentation
Resume Match Score - Label Analyst Position
What you'll do
As a Staff Product Manager, Services Experience, you’ll lead the vision, strategy, and delivery of seamless, end-to-end journeys for Sam’s Club members across multiple services. You’ll define how members discover, purchase, and engage with offerings across digital and in-club experiences, ensuring every interaction is simple, transparent, and rewarding. You’ll work across product, engineering, design, operations, and analytics to connect the member experience across diverse service categories. Using strong analytical and strategic skills, you’ll leverage data, AI, and automation to identify opportunities, drive efficiency, and deliver measurable impact. This role requires exceptional cross-functional leadership, clarity in complex problem spaces, and the ability to influence outcomes at scale.
Our Ideal Candidate… Our ideal candidate is a member-centric, design focused, fluent in analytics, energetic, self-motivated individual focused on solving customer problems. The candidate has a strong sense of product ownership and commitment to growth coupled with a strong passion for technology and innovation. The candidate is an excellent communicator and builds strong cross-functional relationships, internally and externally. The candidate is results-oriented and demonstrates a strong bias for action.
You'll make an impact by...
- Developing and championing a world class product vision and strategy, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases.
- Developing and enhancing products as you will manage product roadmaps, driving priorities aligned to business goals, turn insights into actionable initiatives, determine rollout strategy, and manage risks.
- Driving the execution of multiple projects in an agile environment for product management including product requirements that provide overall direction by analyzing business objectives and user needs.
- Partnering very closely with high performing engineering teams to ensure we are building scalable software products that meet customer needs and on time with quality.
- Managing project ambiguity, complexity and interdependencies in an organized and structured way and willing to do what it takes to make our product successful.
- Having sound business judgment as well as ability to think strategically & tactically, analyze quantitatively, problem-solve, and scope technical requirements.
- Having strong oral and written communication skills are crucial to influencing others internally and externally.
You'll sweep us off our feet if...
- You’re deeply member-centric, with strong empathy for member needs and a passion for creating experiences that earn trust and loyalty.
- You bring analytical rigor, using data and insights to shape strategy, measure impact, and drive continuous improvement.
- You think in platforms, not projects, connecting multiple services into cohesive, scalable experiences.
- You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
- You have a test and learn mentality and an agile way of working to improve your team's products.
Qualifications
- 7+ years in product management or related roles, ideally building large-scale consumer or service platforms.
- Proven ability to design and deliver experiences that bridge digital and in-club environments.
- Deep expertise in using quantitative and qualitative insights to shape strategy, measure impact, and make data-driven decisions.
- Understanding of how to apply AI and intelligent systems to drive efficiency, insight, and personalization in product workflows.
- Demonstrated success influencing and aligning teams across business, technology, design, and operations.
- Experience operating in large, complex organizations with the ability to translate strategy into scalable execution.
Additional Information
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Benefits include:
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Salary ranges (examples):
San Bruno, California US-08848: The annual salary range for this position is $143,000.00 - $286,000.00
Bentonville, Arkansas US-09930: The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location)
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.
Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.
Your role, location, and unique circumstances may affect this. Check out our Careers page for more➡️ Review Skills & Join Our Infra Team! ⬅️
The information provided on this blog is for general informational purposes only and is not professional career advice, legal advice, or guaranteed employment opportunity. Resume scoring tools and assessments are provided as a guide; final hiring decisions are made by the employer. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information contained on the website.
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