Client Success Representative at Gov Signals
Location: Washington, DC (In-Office) | Remote (International)
Compensation: $110,000 – $140,000 (Base + Commission + Equity Options)
About the Company
Gov Signals is a mission-driven technology company shaping the future of government contracting through cutting-edge, AI-driven solutions. We are not just following government trends—we are actively leading them. By building one of the most advanced government contracting platforms in the industry, we empower organizations of all sizes, from small businesses to Fortune 500 companies, to compete more effectively for government contracts.
Our platform is designed to revolutionize the contracting process by enabling companies to pursue a greater number of solicitations and generate fully compliant, winning proposals in hours rather than months. This means less wasted time, fewer barriers to entry, and far more opportunities for businesses across industries. As one of the largest government data aggregators, we possess the foresight and insight to anticipate government trends before they emerge, ensuring our clients stay ahead of the curve in a competitive market.
About the Role
The Client Success Representative role is at the heart of our customer engagement strategy. This position requires a driven professional with a strong foundation in government contracting, capture management, and proposal writing. You will be the first point of contact for clients as they explore and onboard the Gov Signals platform. Your responsibilities will extend from guiding prospects through initial exploration to delivering structured onboarding sessions, ensuring that customers fully understand and adopt our technology to streamline their proposal development processes.
Beyond technical knowledge, this role is ideal for individuals who thrive in teaching, coaching, and relationship-building. You will have the opportunity to translate complex workflows into clear, actionable guidance for customers. By acting as a trusted advisor, you will not only boost customer satisfaction but also identify upsell opportunities that drive long-term success for both the client and Gov Signals.
Key Responsibilities
- Lead client exploration sessions to demonstrate Gov Signals’ capabilities.
- Conduct onboarding and training workshops for new customers.
- Develop and maintain structured onboarding materials.
- Serve as the main customer point of contact during onboarding.
- Collaborate with sales and product teams to ensure a seamless customer experience.
- Support clients in integrating Gov Signals into capture and proposal workflows.
- Maintain customer engagement and identify retention opportunities.
Qualifications
- 3–10+ years of professional experience preferred, with at least 2 years in government contracting.
- Hands-on expertise in capture management and proposal writing.
- Deep understanding of government RFP processes and compliance requirements.
- Experience in instructional roles or customer training is a plus.
- Sales or relationship management experience preferred.
- Strong communication, organizational, and multitasking skills.
Why Join Gov Signals?
At Gov Signals, we offer more than just a competitive salary. You will benefit from a compensation structure that includes a base pay of $60,000–$70,000, plus a 3.5% commission on accounts, leading to an expected annual earning potential between $110,000 and $140,000. Equity options are also part of the package, providing you with a stake in our long-term growth and success.
Additional benefits include comprehensive health coverage with 100% of employee medical, dental, and vision bronze plan costs covered, along with unlimited PTO. Most importantly, you’ll be joining a forward-thinking, impact-driven company dedicated to transforming government contracting and driving economic growth at both national and international levels.
Company Review Scores
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